All Make Buy parcels will be delivered in sealed packaging. Payment is required at delivery, and we recommend inspecting the product immediately. If you’re satisfied, accept the item; if not, please note that returns or rejections are not permitted at this stage. The delivery company’s role is only to deliver. Testing of electronic or battery-operated items may require a full 3–6 hours of charging, which the courier cannot wait for. As these items are for purchase, not trial, immediate return options are not available. Configuration with a mobile device or further setup may also be required, which the delivery agent cannot assist with. As the seller, we’re here to provide support if needed. Customers should reach out directly if issues arise.

After accepting delivery, we advise completing a full unboxing video at home. If any item is missing or an incorrect product was delivered, please send us this video for verification, and we will take appropriate steps to resolve it. In the case of a confirmed error on our part, we will arrange a replacement at no cost.